Return & Refund Policy

This Return & Refund Policy applies to orders placed through tavlune.com. We sell bowls, vases, and related home decor items. Because many of our products are fragile and may be made of glass, ceramic, stone, or similarly breakable materials, returns and refunds are subject to the conditions below. Please read this policy carefully before submitting a return request.

1. Return Window

You may request a return within 30 days after delivery, based on the carrier's confirmed delivery date. Return requests submitted after this period may not be accepted. If your item arrives damaged, defective, incorrect, or incomplete, you must contact us within 48 hours of delivery so that we can review the issue promptly.

2. Return Authorization Process

All returns must be approved by us before being sent back. To request a return, please contact service@tavlune.com and include your order number, the item name, the reason for the return, and clear supporting photos if applicable. For bowls, vases, and other fragile items, we may also ask for photos of the outer packaging, inner protective materials, shipping label, and the item itself. Returns sent without prior authorization may be refused, delayed, or remain ineligible for a refund.

3. Eligibility Conditions for Returns

To be eligible for return, the item must be in unused, unwashed, and resalable condition, with all original packaging, inserts, tags, protective wrapping, and included components intact. Because our products include fragile bowls and vases, items must not show signs of use, assembly damage, scratches, chips, cracks, stains, water exposure, floral residue, adhesive residue, or any handling that affects resaleability. We may refuse returns if the returned product is damaged after delivery, improperly packed for return transit, or not returned in its original or equivalent protective packaging.

4. Non-Returnable Items

We may refuse returns for items that are final sale, clearance items where marked, personalized or customized products, items that have been used or altered, and items damaged after delivery due to misuse, improper storage, impact, or inadequate care. For bowls and vases, this includes items that are chipped, cracked, broken, scratched, or otherwise compromised after receipt, unless the issue was reported in accordance with this policy and verified as transit damage, a product defect, or our error.

5. Return Shipping Costs

If the return is requested for personal reasons, such as a change of mind, unsuitable style, or ordering by mistake, the customer is responsible for the return shipping costs and any related handling fees. Original shipping charges are generally non-refundable unless required by law. If the return is due to our error, such as a wrong item sent, or due to verified transit damage or a verified product defect upon arrival, we may provide an appropriate solution, which may include a replacement, refund, return shipping support, or another resolution at our discretion. Customers are strongly advised to use a trackable shipping method and appropriate protective packaging when returning fragile items, as we are not responsible for returns lost or damaged in return transit.

6. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact service@tavlune.com within 48 hours of delivery. To support the review, please provide your order number and clear photos of the item, all packaging materials, cushioning or inserts, and the shipping label. For fragile items such as bowls and vases, these materials are important for claim review and carrier verification. Failure to provide timely notice and sufficient supporting evidence may affect our ability to approve a refund, replacement, or claim-related solution.

7. Refund Method and Processing Time

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to the original payment method used for the purchase. Refunds are typically processed within 7 business days after approval. However, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, wallet provider, or other payment service provider. Any shipping charges, customs duties, import taxes, currency conversion costs, or third-party fees may be non-refundable unless required by law or otherwise expressly agreed.

8. Payment Disputes and Chargeback Support

We encourage customers to contact us first at [email protected] to resolve any order or refund issue before opening a payment dispute or chargeback. To comply with payment processor and fraud-prevention requirements, we may retain and use order records, payment confirmation, shipment tracking, delivery confirmation, communications, and submitted photos or other evidence to review claims and respond to payment disputes, including those involving Stripe or other payment service providers. Fraudulent claims, abusive return behavior, intentionally false damage reports, or unauthorized chargebacks may result in refusal of future orders or other appropriate action. This policy does not affect any mandatory consumer rights that apply under applicable law.