Shipping Policy
This Shipping Policy applies to orders placed through tavlune.com. We provide delivery services to customers worldwide. Please read this policy carefully before placing an order.
1. Shipping Coverage
We currently offer shipping to customers worldwide. Delivery availability may vary depending on the destination, local carrier access, customs requirements, or other shipping limitations. If a destination is not available at checkout, it means we are currently unable to ship to that location.
2. Order Processing Time
Orders are usually processed within 1-4 business days. Business days do not include weekends or public holidays. Processing time is separate from shipping time. During peak periods, promotional events, holidays, or in cases requiring payment or address verification, processing may take longer.
3. Shipping Fees
Shipping fees are based on the destination region. The applicable shipping charges are as follows:
- Poland: €3.20
- Europe: €9.99
- North America: €12.99
- Other Regions Worldwide: €19.99
We also offer free shipping on eligible orders over €179.00. The free shipping threshold is calculated based on the order subtotal after discounts and before any taxes or additional charges, unless otherwise stated at checkout. The final shipping fee and any free shipping eligibility shown at checkout shall prevail.
4. Estimated Delivery Time
Estimated shipping time depends on the destination and the carrier handling the parcel. In general, deliveries to Europe usually take approximately 5-10 business days, deliveries to North America usually take approximately 7-12 business days, and deliveries to other regions worldwide usually take approximately 10-20 business days. These are estimated transit times only and are not guaranteed. Actual delivery may be affected by customs clearance, carrier operations, weather, remote-area routing, public holidays, and other factors beyond our control.
5. Shipping Carriers
We work with third-party logistics providers and commercial carriers to fulfill and deliver orders. Depending on the destination and parcel type, your shipment may be handled by one or more carriers such as international courier services, postal operators, regional delivery companies, or final-mile partners. We reserve the right to choose the most suitable carrier for each order.
6. Order Tracking and Delivery Confirmation
Once your order has been shipped, we will normally send shipping confirmation and tracking information to your email when available. Tracking updates may take time to appear after dispatch. Please make sure the shipping address, contact details, and email address provided at checkout are accurate. If the carrier marks a parcel as delivered to the shipping address provided in the order, this will generally be treated as completed delivery.
7. Signature, Failed Delivery, and Incorrect Address
Some shipments may require a signature upon delivery depending on the carrier, parcel value, or destination. We are not responsible for delays, failed delivery attempts, or losses caused by incorrect, incomplete, or undeliverable addresses provided by the customer. If a parcel is returned due to an address issue, refusal, non-collection, or repeated failed delivery attempts, additional shipping or handling charges may apply before reshipment, or such charges may be deducted from any eligible refund.
8. Damaged, Lost, or Missing Packages
If your package arrives damaged, if items are missing, or if you believe the parcel was lost in transit, please contact us within 48 hours of delivery or of the tracking status update that caused concern. Please send your order number, a brief description of the issue, and relevant photo evidence, including the outer packaging, shipping label, and damaged item(s), to service@tavlune.com. Claims reported after this time may be harder to verify with the carrier and may limit the solutions available.
9. Customs Duties and Import Charges
For international shipments, customs duties, import taxes, VAT, brokerage fees, and other destination-country charges are the responsibility of the customer unless otherwise required by law. These charges are not included in the product price or shipping fee unless clearly stated at checkout. Customs clearance procedures may also cause delays that are outside our control. If a customer refuses to pay customs-related charges and the parcel is returned or abandoned, any original shipping costs, return costs, customs handling charges, or related losses may be deducted from any eligible refund.
10. Cancellations and Order Changes
You may request order cancellation within 72 hours after placing the order, provided the order has not yet been shipped. Once an order has entered processing or has already been dispatched, cancellation may no longer be possible. We do not currently support order modifications after an order is placed, including changes to products, quantities, variants, shipping address, or shipping method. If you need help, please contact us promptly via service@tavlune.com or +1 (307) 288-6813. For additional company details, please refer to 101 East 7TH Street, Gillette, WY 82716, US.