FAQs

1. Where do you ship?

We provide worldwide shipping. Delivery availability depends on your location and will be confirmed at checkout. For more details, please refer to our Shipping Policy.

2. How long does order processing take?

Orders are typically processed within 1–4 business days. Business days do not include weekends or public holidays. Processing times may be extended during peak seasons, promotional periods, holidays, or where payment or address verification is required. For more details, please refer to our Shipping Policy.

3. How long does delivery take?

Delivery times vary by destination. In general, orders to Europe usually arrive within 5–10 business days, orders to North America usually arrive within 7–12 business days, and orders to other regions worldwide usually arrive within 10–20 business days. Please note that these are estimated shipping times only and actual delivery may be affected by carrier operations, customs clearance, weather, or other external factors. For more details, please refer to our Shipping Policy.

4. How much does shipping cost?

Shipping fees depend on the destination region. Shipping within Poland is €3.20, shipping to Europe is €9.99, shipping to North America is €12.99, and shipping to other regions worldwide is €19.99. The final shipping fee displayed at checkout shall prevail. For more details, please see our Shipping Policy.

5. Do you offer free shipping?

Yes. We offer free shipping on eligible orders over €179.00. The free shipping threshold is calculated based on the order subtotal after discounts and before taxes or additional charges, unless otherwise stated at checkout. For more details, please refer to our Shipping Policy.

6. Can I cancel my order?

You may request an order cancellation within 72 hours of placing the order, provided that the order has not yet been shipped. Once an order has been processed for shipment or dispatched, cancellation may no longer be possible. For more details, please refer to our Shipping Policy.

7. Can I modify my order after placing it?

No. We do not support order modifications after an order has been placed, including changes to products, quantities, variants, shipping address, or shipping method. Please review your order carefully before completing checkout. For more details, please refer to our Shipping Policy.

8. What if my package arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery and provide your order number along with clear photos of the item, the outer packaging, the protective materials, and the shipping label. We will review the issue and provide an appropriate solution. For more details, please refer to our Return & Refund Policy.

9. What if I received the wrong item?

If you received an incorrect item, please contact us within 48 hours of delivery and provide your order number along with clear photos of the item received, the packaging, and the shipping label. We will review the matter and provide an appropriate solution. For more details, please refer to our Return & Refund Policy.

10. What is your return policy?

We accept returns within 30 days after delivery, provided items meet our return conditions. Please review our Return & Refund Policy for full details.

11. Who pays for return shipping?

If the return is due to personal reasons, the customer is responsible for return shipping costs and any related handling fees. If the return is due to our error, a verified product defect, or verified transit damage, we may provide an appropriate solution at our discretion. Original shipping charges are generally non-refundable unless required by law. For more details, please review our Return & Refund Policy.

12. How long does it take to receive a refund?

Approved refunds are typically processed within 7 business days and returned to the original payment method. Processing time may vary depending on your bank or payment provider.

13. What payment methods do you accept?

We currently accept major payment methods including Visa, Mastercard, American Express, PayPal, Discover, Apple Pay, Maestro, and Google Pay. The payment methods shown at checkout are the payment options currently available for your order and location. For more details, please see our Payment Policy.

14. Is my payment secure?

Yes, all payments are processed securely via trusted providers such as Stripe and PayPal. We do not store your payment information. For more details, see our Payment Policy.

15. Will I need to pay customs duties or taxes?

For international orders, customs duties, import taxes, VAT, brokerage fees, and similar destination-country charges are the responsibility of the customer, unless otherwise required by law. These charges are not included in the product price or shipping fee unless expressly stated at checkout. For more details, please refer to our Shipping Policy.

16. How do you protect my personal data?

We use secure technologies such as SSL encryption and follow strict data protection practices. For full details, please review our Privacy Policy.

17. Do you store my payment details?

No, we do not store any sensitive payment information. Payments are handled entirely by secure third-party providers.

18. How can I contact customer support?

You can contact us at any time via email at [email protected] or by phone at +1 (307) 288-6813. Our address is 101 East 7TH Street, Gillette, WY 82716, US. We aim to respond as quickly as possible.