Terms of Service

These Terms of Service govern your access to and use of tavlune.com, including any purchase of products through this website. This website is operated by CLEARROUTE GLOBAL PAYMENT SOLUTIONS LLC. By visiting, browsing, placing an order, or otherwise using this website, you agree to be bound by these Terms of Service, as well as any policies referenced in these Terms.

Please read these Terms of Service carefully before using this website. If you do not agree to these Terms, you should not access or use the website or purchase any products from us. These Terms apply to all visitors, customers, users, and others who access or use tavlune.com.

1. General Conditions

By using this website, you represent that you are at least the age of majority in your place of residence, or that you are using the website with the knowledge and permission of a parent or legal guardian who is legally authorized to accept these Terms on your behalf. You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must not use our website, products, or services in any way that violates any applicable law, regulation, or third-party right. You must not misuse the website, interfere with its normal operation, or attempt to gain unauthorized access to any portion of the website, related systems, customer data, or connected services.

2. Products and Services

We offer home goods and decorative products, including bowls, vases, and related items. Product descriptions, titles, dimensions, materials, images, colors, and other content are provided for general informational and sales purposes. We make reasonable efforts to present product information accurately, but minor differences may occur due to photography, screen settings, handmade or material characteristics, batch differences, packaging updates, or manufacturing tolerances.

Because many home and decorative goods may contain natural, glazed, textured, painted, or handcrafted elements, slight variations in finish, color tone, pattern, or surface detail may not be considered defects. Customers are responsible for reviewing product descriptions carefully before placing an order and ensuring that the selected item meets their expectations and intended use.

3. Order Acceptance

All orders placed through tavlune.com are subject to review, acceptance, and availability. Submission of an order does not guarantee acceptance. We reserve the right, at our sole discretion, to refuse, limit, or cancel any order for legitimate business reasons, including but not limited to product unavailability, pricing or listing errors, suspected fraud, payment issues, abnormal ordering behavior, shipping restrictions, or inability to fulfill the order.

If an order is canceled after payment has been authorized or captured, we will generally issue a refund to the original payment method for the amount actually charged, subject to normal processing times of the payment provider. We may also contact you if additional information is required to verify an order or complete processing.

4. Pricing and Currency

All prices displayed on tavlune.com are shown in EUR (€) unless otherwise clearly stated on the website. Prices may be changed at any time without prior notice. Such changes will not ordinarily affect orders that have already been accepted, except where correction is required due to an obvious technical, pricing, or typographical error.

Shipping fees, taxes, and any other applicable charges are calculated and shown during checkout where applicable. Depending on your location and the nature of the order, additional duties, import taxes, customs charges, handling fees, or local levies may apply and may be payable by the recipient. Customers are responsible for reviewing the final order total before submitting payment.

5. Payment Terms

Payments made through tavlune.com are processed securely by independent third-party payment providers, including Stripe and PayPal. By submitting an order, you authorize the selected payment provider to charge the total amount shown at checkout, including the product price, shipping costs, taxes, and any other disclosed fees.

We do not store full card numbers, CVV codes, bank credentials, or similar sensitive payment information on our servers. We may receive limited payment-related information such as payment status, transaction identifiers, chargeback notifications, and confirmation data needed to process orders, provide support, prevent fraud, and maintain business records. Additional details regarding payment handling may be provided in our Payment Policy.

6. Shipping Terms

We provide worldwide shipping services, subject to destination availability, shipping carrier coverage, product restrictions, and checkout confirmation. Delivery estimates, shipping fees, fulfillment times, customs-related issues, and shipping conditions may vary depending on the destination country or region, the selected shipping method, seasonal demand, carrier conditions, and other operational factors.

Estimated delivery times are provided for reference only and are not guaranteed unless expressly stated otherwise. Delays may occur due to customs processing, carrier disruptions, weather conditions, public holidays, address verification issues, failed delivery attempts, force majeure events, or other circumstances beyond our reasonable control. For detailed information, please review our Shipping Policy.

7. Returns and Refunds

Returns, refunds, and any related post-purchase requests are governed by the terms and conditions set out in our Return & Refund Policy. Eligibility for return or refund may depend on factors such as the time since delivery, product condition, whether the item is unused and resalable, whether all original packaging and components are included, and whether the item falls into a non-returnable category.

Refunds are not automatic and may be subject to inspection, verification, and approval. Original shipping fees are generally non-refundable unless required by law or unless the return results from our confirmed error or a verified product issue. Customers should review the Return & Refund Policy carefully before placing an order.

8. Order Cancellation

Orders may generally be canceled within 72 hours of placement if they have not yet entered processing, packing, shipment preparation, or dispatch. Once an order has been processed, prepared for shipment, or handed over to a carrier, cancellation may no longer be possible.

If you wish to request cancellation, you should contact us as soon as possible at service@tavlune.com and include your order number and relevant details. Submission of a cancellation request does not guarantee cancellation, especially where operational processing has already begun. If cancellation is no longer possible, any available remedy will be handled in accordance with the applicable return and refund rules.

9. No Order Modifications

Once an order has been placed, we may not be able to support changes to the ordered products, quantities, colors, sizes, delivery address, billing information, shipping method, or other order details. This limitation helps us maintain processing accuracy and reduce errors in fulfillment.

If you realize that submitted order information is incorrect, you should contact us immediately. While we may review the request, we do not guarantee that modifications can be made after an order is submitted. If no modification is possible, the order will continue to be handled under the original order details or, where eligible, under the order cancellation or return process.

10. Shipping Risks

Risk of loss, delay, or damage in relation to the shipment may pass in accordance with applicable law and the delivery circumstances of the order. Where permitted by law, responsibility for the goods generally transfers upon delivery to the address provided in the order or upon successful completion of delivery by the carrier.

We are not responsible for losses, delays, failed delivery attempts, or delivery complications arising from incorrect, incomplete, outdated, or undeliverable address information provided by the customer, the recipient’s absence, customs-related actions, or carrier issues outside our reasonable control. Customers are responsible for ensuring that the shipping information submitted at checkout is complete and accurate.

11. Product Use and Care

Customers are responsible for using, handling, cleaning, storing, and maintaining products appropriately and safely after delivery. Decorative and household items such as bowls, vases, and similar goods may be fragile and may require careful handling to prevent breakage, chipping, cracking, or other damage.

Any misuse, accidental damage, improper cleaning, impact damage, negligence, alteration, abnormal use, commercial misuse, or failure to follow reasonable care practices after delivery may affect eligibility for return, refund, or other post-purchase remedies. Customers should inspect products promptly after delivery and use them in a manner suitable to the material and intended purpose of the item.

12. Intellectual Property

All content made available on tavlune.com, including but not limited to text, product descriptions, images, graphics, icons, logos, trademarks, trade dress, website layout, design elements, downloads, and compilations, is owned by CLEARROUTE GLOBAL PAYMENT SOLUTIONS LLC, its licensors, or its content suppliers and is protected by applicable intellectual property, copyright, trademark, and unfair competition laws.

No part of the website may be copied, reproduced, distributed, republished, uploaded, displayed, translated, modified, or exploited for commercial purposes without our prior written permission, except as permitted by mandatory law. Unauthorized use of website content may violate intellectual property laws and may result in legal action.

13. User Conduct

You agree not to use the website in a way that could damage, disable, overburden, impair, or compromise the website, our business operations, or the experience of other users. You must not attempt to bypass website security, introduce malware, scrape data without authorization, interfere with checkout or payment functionality, submit false information, or engage in fraudulent, abusive, or deceptive conduct.

You also agree not to upload, transmit, or distribute any harmful code, unlawful material, defamatory content, infringing material, spam, or content that violates the rights of others. We reserve the right to restrict or terminate access to the website, cancel orders, or take other protective action where we believe misuse, fraud, unlawful conduct, or abuse has occurred.

14. Privacy and Data Protection

Your personal data is collected, used, stored, and protected in accordance with our Privacy Policy. By using tavlune.com, you acknowledge that personal data may be processed as described in that policy for purposes including order fulfillment, payment handling, customer service, fraud prevention, security monitoring, legal compliance, and website operation.

We take reasonable technical and organizational measures to protect personal data, but no online system can guarantee absolute security. You are responsible for ensuring that any personal information you provide is accurate and for taking reasonable steps to protect your own devices, accounts, and communications when using online services.

15. Payment Disputes

If you experience an issue with an order or payment, we strongly encourage you to contact us first at service@tavlune.com so that we can review the matter and attempt to resolve it directly. In the event of a chargeback, payment dispute, claim, or reversal initiated through a payment provider, bank, or card issuer, we reserve the right to submit relevant evidence in response.

Such evidence may include order confirmations, billing and shipping records, transaction metadata, customer communications, tracking details, proof of dispatch, proof of delivery, refund history, product information, and other documentation reasonably related to the transaction. We also reserve the right to restrict future orders or services where abuse of the dispute process is reasonably suspected.

16. Limitation of Liability

To the maximum extent permitted by applicable law, CLEARROUTE GLOBAL PAYMENT SOLUTIONS LLC shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of opportunity, loss of data, or business interruption, arising out of or related to the use of tavlune.com, the purchase of products, delayed delivery, website unavailability, or reliance on website content.

To the extent permitted by law, our total liability for any claim arising from or related to a product, order, or use of the website shall not exceed the amount actually paid by you for the specific product or order giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable consumer protection or product liability law.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the website, its content, and the products and services offered through it are provided on an “as is” and “as available” basis, without any representation, warranty, or guarantee of any kind, whether express, implied, or statutory, except where warranties cannot be excluded under applicable law.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that all product descriptions, images, or technical content will always be complete, current, or error-free. Mandatory statutory rights available to consumers under applicable law remain unaffected.

18. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them, the website, or any purchase made through tavlune.com shall be governed by the applicable laws of the jurisdiction connected to the operating business, without prejudice to any mandatory consumer protection laws that may apply in your country of residence.

Nothing in these Terms is intended to deprive consumers of any non-waivable rights granted by applicable consumer law. Where mandatory law grants you the protection of local consumer rules or jurisdictional rights, those protections will continue to apply to the extent required by law.

19. Dispute Resolution

In the event of any dispute, claim, or disagreement arising out of or related to the website, an order, a product, or these Terms of Service, both parties agree to first attempt to resolve the matter through good-faith communication. You may contact us at service@tavlune.com with the relevant details, and we will review the issue and attempt to respond appropriately.

If the matter cannot be resolved through direct communication, the dispute may be submitted to the competent court determined under applicable law and jurisdiction rules. Nothing in this clause limits any mandatory right you may have under applicable consumer law to bring a claim before a court or authority that has jurisdiction under such law.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us using the details below:

Email: [email protected]
Phone: +1 (307) 288-6813
Address: 101 East 7TH Street, Gillette, WY 82716, US
Website: tavlune.com

When contacting us, please include your name, order number if applicable, and enough information for us to identify and review your request efficiently.